Last updated: 1 August 2026
Available payment methods
Processed securely through the payment provider shown at checkout.
Availability and instructions are confirmed during checkout.
The order remains pending until cleared funds are received.
Only rely on methods and instructions displayed in checkout or in an order email sent from ZINSON. Availability may vary by order or payment-provider checks.
Prices, GST and authorisation
Unless stated otherwise, prices are in Australian dollars and include GST where applicable. Delivery charges and any other amount payable are shown before the order is submitted.
Card payments may be authorised when the order is placed. Your bank may show a pending authorisation even if an order is later declined or cancelled; the bank controls when that hold disappears. We may ask the payment provider to complete fraud-prevention or identity checks before accepting an order.
PayID and bank transfer
Use the exact payment reference and account details shown at checkout or in your ZINSON order instructions. An order paid by PayID or bank transfer is not ready for dispatch until the payment has cleared and can be matched to the order.
We will never ask you to email card numbers, passwords or one-time security codes. If bank details appear to change in an unexpected email, do not pay—contact us using the phone number published on this website first.
Failed, duplicated or suspicious payments
If payment fails, check the billing details and available funds before trying again. A failed attempt can still appear temporarily as pending. If you believe you were charged twice, contact support@zinson.com with the order number and transaction date, but do not send full card details.
We may hold, decline or cancel an order where payment is not authorised, details cannot be verified or fraud is reasonably suspected. Any captured amount for an order we cancel will be refunded to the original payment method.
Refunds
Approved refunds are returned to the original payment method wherever possible. ZINSON processing and your bank’s settlement time are separate; see the Returns & Refunds Policy for timing and eligibility.
How payment processing works
- You choose a methodCheckout displays the methods currently configured for the order.
- The provider checks the paymentYour bank or payment provider may verify funds, identity, device and fraud signals.
- Authorisation or pending statusA card may be authorised immediately; a transfer remains pending until cleared and matched.
- Order reviewPayment approval does not by itself guarantee stock or order acceptance.
- Capture, settlement or refundThe provider completes the transaction or returns funds according to the order outcome.
Payment providers can impose their own account, authentication, transaction and processing rules. ZINSON does not control a bank’s approval decision or pending-transaction display time.
Card and account security
Card transactions are submitted to the payment provider shown in checkout. ZINSON does not need customers to send full card numbers, card security codes, passwords or one-time authentication codes by email, contact form, SMS or phone.
- Use a private device and trusted network when placing an order.
- Check that the address bar uses HTTPS before entering payment information.
- Do not share bank login details or verification codes with ZINSON staff.
- Contact your bank immediately if a card or account may be compromised.
- Keep order confirmations private because they contain personal and transaction information.
No online system can be guaranteed completely secure. Suspected website or payment fraud should be reported to support@zinson.com without including secret payment credentials.
Identity, address and fraud verification
To protect customers and the business, an order may be held while billing details, delivery details, identity or payment authority are checked. We may ask you to confirm limited information already connected with the order or to contact the payment provider.
We will not ask for a complete card number, online banking password or one-time security code. If requested information is not provided within a reasonable time, or the information does not reasonably verify the transaction, the order may be declined or cancelled and any captured amount refunded.
Different billing and delivery addresses, repeated failed attempts, unusually large quantities or inconsistent account details can trigger review but do not automatically mean wrongdoing.
PayID and bank-transfer deadlines
Transfer instructions must be followed exactly, including the order reference. The customer is responsible for sending the correct amount to the correct account. Bank processing can be delayed by cut-off times, weekends, public holidays, first-time payee holds and financial-crime screening.
Unless the order confirmation states another period, transfer orders should be paid within 3 business days. Stock is not guaranteed while payment is outstanding. If cleared funds cannot be identified or are not received in time, we may contact you, release allocated stock or cancel the unpaid order.
An overpayment or unidentified transfer may require identity and bank-account verification before it can be returned. We will not redirect a refund to an unrelated third-party account.
Order records, receipts and tax information
After checkout, an order acknowledgement is sent to the email address supplied. It records products, delivery, totals and payment status at that time. Keep it for returns, support and accounting purposes.
A tax invoice or compliant transaction record will be provided where required. Contact customer care if the business or billing details need correction. We may be unable to change the legal customer or transaction details after an order has been completed where doing so would create an inaccurate record.
Prices, discounts, delivery and GST treatment shown in the final checkout total take priority over an earlier cart estimate, except where a legal right or an obvious pricing error applies.
Discounts, store credit and payment fees
Only one promotion may apply where the promotion terms say codes cannot be combined. Discounts reduce the amount paid and therefore the maximum voluntary refund for the affected item. Expired or single-use codes are not automatically restored after cancellation or return.
ZINSON does not currently advertise gift cards or store credit as a standard payment method. If either is introduced, the checkout and specific issue terms will explain use, expiry and refund treatment.
Any card surcharge or payment fee, if introduced, will be disclosed before the order is placed and handled in accordance with applicable Australian law. Your own bank may charge unrelated account, currency or transfer fees.
Unauthorised payments, disputes and chargebacks
If you do not recognise a payment, contact your bank or payment provider immediately and notify ZINSON. The provider controls card blocks, account security and the formal unauthorised-transaction process.
For an order, delivery, return or refund disagreement, contact us first with the order number and requested outcome. This often resolves errors faster than a chargeback and allows us to supply tracking, correspondence or refund evidence.
A chargeback does not create an additional refund entitlement. If both a provider reversal and a ZINSON refund occur for the same amount, the duplicate amount remains payable or may be reversed. We may provide accurate transaction and fulfilment records to banks, payment providers and dispute bodies.
Email support@zinson.com with the order number, payment date, amount and the last four card digits only if useful. Never send the complete card number or security code.
No payment method is currently enabled. ZINSON will publish the available licensed payment providers before online ordering opens.
ZINSON is operated by David Bowles (sole trader), ABN 36 645 685 720.
Monday to Saturday 9:00 am–6:00 pm
Sunday Closed