Last updated: 1 August 2026
Delivery at a glance
Allow 5–10 business days after dispatch.
Allow 2–5 business days after dispatch.
Enter a complete street address and postcode at checkout.
Timeframes are estimates, not guaranteed delivery dates. Express Delivery shortens carrier transit time but does not change product availability or warehouse handling time.
Processing and tracking
- Order confirmationWe confirm that the order has been received. This is not a dispatch notice.
- ProcessingPayment, stock and delivery details may be checked before dispatch.
- DispatchTracking or carrier contact details are sent when available. Multi-item orders may arrive separately.
- DeliveryKeep the delivery area accessible and inspect cartons as soon as reasonably possible.
Furniture and oversized products
What standard delivery includes
- Kerbside or a safe ground-level position unless the product page or carrier confirms otherwise.
- Delivery during the carrier’s available window.
- Reasonable notification or tracking where the carrier provides it.
What is not included
- Stairs, lifts, internal placement, assembly, installation or packaging removal unless expressly included.
- Moving existing furniture or making the site ready.
- Delivery through unsafe, restricted or unsuitable access.
Your delivery responsibilities
Check product and carton dimensions before ordering. You must provide an accurate address, a working contact number and safe access suitable for the delivery vehicle and product. Tell us before dispatch about stairs, lifts, narrow gates, steep driveways, restricted parking, building bookings or other access limits.
If delivery cannot be completed because the address is incorrect, nobody is available when attendance is required, or access was not disclosed or is unsafe, the carrier may return the goods. A reasonable re-delivery, storage or return charge may apply.
Bulky products cannot be delivered to PO boxes or parcel lockers. Remote, island and restricted-access locations may have limited service or require alternative arrangements.
Delays, address changes and cancellations
Carrier delays can occur because of weather, road closures, peak periods, supplier delays or events outside reasonable control. We will provide available updates but estimated dates are not guarantees.
Contact us immediately if an address is wrong. We cannot promise changes after dispatch, and carrier redirect fees may apply. Cancellation requests are handled under our Returns & Refunds Policy and may not be possible once an order has entered dispatch.
Damage, missing parts or the wrong item
Inspect the outer packaging and product promptly. If an item arrives damaged, incomplete or incorrect, stop assembly or use where practical, keep the product and packaging, and contact support@zinson.com with the order number and clear photos.
Please report visible transit issues within 48 hours where possible so we can act quickly with the carrier. This request does not limit any rights you may have under the Australian Consumer Law.
Service availability and dispatch
Delivery is currently offered to eligible Australian street addresses. Local pickup is not offered. The options shown at checkout are the options available for the address and cart at that time; adding another item or changing the postcode may change availability.
“In stock” means the product is expected to be available for allocation, not that it will leave a warehouse the same day. Processing can include payment clearance, fraud screening, stock confirmation, packing and carrier booking. Business days exclude weekends and Victorian public holidays.
Some postcodes, islands, remote communities, defence facilities, mines, construction sites and restricted premises may be outside a carrier’s standard network. If an accepted order cannot be delivered on the selected service, we will contact you to discuss an alternative, a reasonable additional charge that you may accept or reject, or cancellation and refund of the affected item.
Carriers, bookings and tracking
We may use Australia Post, parcel couriers, furniture carriers, supplier delivery networks or another suitable service. The carrier can be selected according to product size, destination and network capacity.
- Tracking can take up to 24 hours after dispatch to show its first scan.
- Large-item carriers may arrange a delivery window by phone, SMS or email instead of live parcel tracking.
- A delivery window is an estimate and the driver may be affected by traffic, earlier jobs, weather or site access.
- Carrier messages are sent to the contact details on the order, so those details must remain current.
- We cannot require every carrier to call immediately before arrival.
Do not arrange installers, tradespeople or time-sensitive work until the complete order has arrived and been checked.
Split shipments, backorders and partial delivery
Products in one order may come from different warehouses or suppliers and can arrive in separate consignments on different days. One tracking number may not cover every carton. Unless we agree otherwise with you, splitting an order does not create an additional delivery charge beyond the amount confirmed at checkout.
If part of an order is delayed or unavailable, we may offer to:
- dispatch available items and send the balance later;
- wait and dispatch the order together;
- offer a suitable alternative for your approval; or
- cancel and refund the unavailable item.
Receiving one carton does not necessarily mean the order is complete. Check the dispatch notice, carton labels and packing information before reporting a missing item.
Missed delivery, refusal and re-delivery
You must be available where attendance or a signature has been arranged. If delivery fails because no authorised person is present, access is unsafe, details are wrong or the goods are refused without a lawful reason, the carrier may charge for storage, return transport or another delivery attempt.
Any amount charged by ZINSON will reflect a reasonable cost connected with the failed delivery and will be explained before re-delivery is arranged. A carrier collection deadline may apply; goods not collected in time can be returned to sender.
Refusing a delivery does not automatically cancel an order or create a refund. Contact customer care first so the reason can be recorded and the correct return, redelivery or Australian Consumer Law process can be followed.
Delivery claims and investigation
For a lost, damaged, incomplete or incorrectly delivered order, contact us with the order number, delivery address and a clear description. Useful evidence can include photos of every side of the carton, shipping labels, internal packaging, the affected part, serial or batch numbers and a list of missing components.
We may need reasonable time to check warehouse records, carrier scans, delivery photographs, GPS records and product information. You must not dispose of the goods or packaging until we confirm that they are no longer required for assessment or safe return.
Where an Australian Consumer Law guarantee has not been met, the available remedy will depend on whether the problem is major or minor and on the circumstances. Carrier claim procedures do not replace or reduce your statutory rights.
Email support@zinson.com with the order number and postcode. We aim to acknowledge customer-care enquiries within 24 hours on business days.
ZINSON is operated by David Bowles (sole trader), ABN 36 645 685 720.
Monday to Saturday 9:00 am–6:00 pm
Sunday Closed